We are proud to stand 100% behind our products. If for any reason you are not completely satisfied with your purchase, simply obtain a return authorization number from our customer service & return your product for a refund less a restocking fee.
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- All claims for returns, credit, dissatisfaction and/or damages must be placed within 30 business days of receipt of the merchandise.
- All returns require obtaining a Return Goods Authorization (RGA) number, issued by Customer Service. To receive an RGA number please e-mail CS at info@replacmentdomes.com with the details of your purchase including order ID and the item(s) that were purchased. Once the RGA has been issued please put that number on the return shipment packing slip or on the outside of the box. Any unauthorized returns will not be refunded.
- Shipping charges are non-refundable and the shipping cost of any returns or exchanges remain the responsibility of the customer. All items returned must be in the original complete packaging, and in re-sellable condition as deemed by us.
- Refunds will be made to the original payment within 1-2 weeks of receipt of the return.
- Wrong items ordered by the customer will be refunded the price of the product less 50% (not including shipping), as long as the item is returned in re-sellable condition as deemed by us.
- A 15% restocking fee will be added to cancellations that have already been shipped.
- All returned merchandise must be received by Replacement Domes.com in saleable condition, unless the merchandise is found to be defective.
We recommend a shipping method that is traceable so that your shipment will not be lost in the mail. We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to the refund of the purchase price of the merchandise.
